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#customerservice

1 post1 participant0 posts today
Public
Calishat

#AI #travel #CustomerService #fail

'The conversation started with a fairly simple question as the chatbot asked Paddy to tell it where he was flying. The chatbot then suggested that Paddy either type the city or airport code – such as London or LHR for London Heathrow.

Paddy replied with LHR, but having just given this airport code as its primary example, the chatbot couldn’t understand what Paddy meant.'

paddleyourownkanoo.com/2025/04

PYOK · The British Airways Customer Service Chatbot is So Bad It Doesn't Even Know Where The Airline is BasedA British Airways customer has shared their frustrating experience with the British Airways customer service chatbot after it couldn’t even recognize the airline’s main hub at London Heathrow Airport. Sharing a video of the maddening interaction with the chatbot, part of BA’s £350 million investment in its dilapidated IT infrastructure, Paddy Lennox called the people…
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Gina Blank

#CanonCanada has done me a dirty, and as a long-time and [previously] enthusiastic #Canon user, some poor customer service I've received recently both disappoints me and infuriates me.

gram.social/p/photosbygina.yeg

PixelfedGina Blank (@photosbygina.yeg@gram.social)I rarely call out companies on public platforms; but I'm BEYOND frustrated by recent customer service from #CanonCanada. I sent my camera for repair because a lens stopped locking properly to the body after multiple falls. #Canon's invoice for parts + labor was >$1,600. It seemed excessive, but I know sometimes injury to one part of a machine has a ripple effect on others. So I paid the hefty amount. The items came back mid-January; I was told they'd been fixed. I was excited for about 30 seconds until I attached the lens to the body, and realized it *still* didn't lock properly. Canon hadn’t fixed the issue. I called right away. The agent I spoke to agreed it should've been properly fixed & tested before return, & that I could send the equipment back to be fixed at no further cost to me. As recommended by the agent, I included a letter stating the issue (again), the circumstances upon which I was sending it back, & the case numbers under which this was filed. So imagine my surprise when I received an invoice for >$600 the other day. I clicked "reject charges," emailing Canon w/ the terms of the agreement, & questioning the charge. I called them today after not receiving a reply. I was told their “system has been down” (convenient); except, it seems, for the system that automatically ships a pkg back to the owner if they click “reject charges.” Maybe warn customers of that outcome before they click that button? So now I’m waiting for my camera (again), so I can turn around and send it to Canon (again). Upon leaving a #Google review, I saw that my experience is not a one-off. Poor communication & lack of competence in technicians makes me hesitant to continue w/ the brand when I upgrade. Is this what 15yrs of brand loyalty gets me??? (& 30yrs from my father before me) If you are looking for camera gear & still deciding which brand to go with… Well, I don’t know who the best option is for quality product AND quality service, but sadly, it is NOT Canon Canada.
#CanonPhotography#Canon80D#CanonPhotographer
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Ben Royce 🇺🇦

Fuck the #WallStreetJournal #WSJ

But this story is a perfect microcosm of our boring #capitalist #dystopia

1. #Commercial #healthcare death panels

2. #CustomerService #bureaucracy reps who don't care

3. #AI #enshittification

And the cherry on top:

4. #MassMedia selling the #agenda of #plutocracy by describing the AI enshittification as "well, it's a nice development, see. It drives you into debt, makes you suffer, and kills you early... *cheerfully*"

😩

wsj.com/articles/turns-out-ai-

Turns Out AI Is More Empathetic Than Allstate’s Insurance Reps Allstate said a large number of emails sent to customers are now generated by AI, which are overall more empathetic and less accusatory than human-written ones
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Milcom Miasma

It's the thought that counts.

Mrs. Miasma and I bought some replacement doors that were installed late December. The company is out of Casper and they did a very good job for us.

Today we received an envelope from the company thanking us for our business.

Enclosed were two gift cards to a chain of steakhouses; the nearest one being a six hour drive from where we live. 😆

A couple of coupons to the local Dairy Queen might have been nice...

#OldPeopleOfMastodon
#CustomerService

Public
Jonathan Kamens

We canceled and replaced one of our #USAA credit card numbers back in October because we thought there were fraudulent charges on it (it turned out there weren't, but that's a different story).
Yesterday, February 4, 4 months after the number was replaced, USAA sent us a letter through their web site notifying us that the number had been canceled and replaced and what we needed to do about it.
Four. Months. Later.
#wtaf #smdh #customerService #fail

Public
Ted Curran M. Ed.

It’s funny to me that #bigtech companies are competing to show off how smart their various #AI models are, but that fancy tech never somehow trickles down to #customerservice where long wait times, byzantine phone trees, incomplete knowledge base search mazes, and other time wasters are the norm.

RN on hold waiting to chat w/ @Microsoft support for 27 minutes while it helps 43 ppl. Really? #CoPilot can’t take a crack at helping me?

#darkpatterns#anticonsumer#latestagecapitalism
Public
tj (i make it past the end)

(10/5500)

$600 before February 7th for tuition not covered by financial aid and books

$4,900 for travel for March, April, and May

cashapp: $wenotfreeyet
venmo: $wenotfreeyet92
ko-fi: ko-fi.com/atonyjerome#shareGoa

  1. I'm a Highlights Foundation personal retreat award winner! They let me postpone my scholarship last year due to asthma attacks, I'm going this April! Help me create more stories where black girls* live to the end!

  2. im in school right now (if you work in #VictimAdvocacy or know someone who does i'd love to pick their brain!) but hire me for #Editing, #SensitivityReader. #CustomerService work (especially if it's remote)!

  3. looking to shadow #IndieGameDev companies for more experience under Narrative/Game Writing work! find my portfolio here and my games here!

#ATJScreams#MutualAid#GameDev
Continued thread
Public
Urban Camera

I have to add: I used the #DHL #CustomerService contact form on their web site to ask about my parcel, attaching a copy of an earlier version of this image. I got a boilerplate reply telling me to go to the web page which shows this same listing.

Using the reference they gave me, I sent a "blow them all up" reply, which seems to have worked, as a real human must have found the parcel and sent it in the right direction. Whether it will be delivered within two more days or not; Breath not held.

Public
Urban Camera

"Do all these things really happen to you?"

I'm waiting for a parcel to be delivered by #DHL, which guarantees (or claims to) two day inner-German delivery. I take this with a massive pinch of salt, but sometimes it works. Sometimes the system breaks down completely.

The parcel I have been waiting for has become trapped within the system, it is constantly being delivered to exactly the same distribution centre, and not to me.

You don't need German to follow the route.

A long list - in German - of dates and times when my parcel has been recorded as being delivered to the distribution centre it has been lost in since 26 November 2024. The list shows someone is handling it, recording the parcel as arriving, and then arriving again, and then arriving again....
#life#CustomerService
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Coralie Renée

Do you know companies in Well-being or travel industries that uses #odoo and #opensource tools instead of #salesforce or other proprietary tools?

I would like to work for them as a #customerservice agent... (phoning, email, social media,...)

Vous connaissez des entreprises dans l'industrie du bien-être ou voyage qui utilisent odoo et des solutions opensource plutôt que propriétaires?

J'aimerais travailler avec celles-ci en tant que support clientèle...

#customersupport
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